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Frequently Asked Questions

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Shipping

Enjoy FREE Shipping on all U.S. orders placed with USPS Priority Mail Shipping, including Alaska and Hawaii. No minimum order or coupon codes required. Regular taxes, shipping and handling charges apply to purchases.

FREE First Class Shipping on all orders – all the time *
$6.95 Flat Rate Shipping on all USPS Priority Mail orders *
$24.95 Flat Rate Shipping on all USPS Priority Mail Express orders

 

*We do not accept cash, checks or CODs.The confirmation of your order will be sent via email to the address provided at check-out.

Return & Exchange Policy
Your satisfaction is our ultimate goal. You can return all articles purchased from the Luxue Silver Online Shop within 14 days of receipt.
The merchandise must be unworn and invoice must be included. We’ll send you an email as soon as your return has been received and processed. This may take 2-3 business days for the refund to post depending on the card issuing bank.
You may cancel any order as long as the order status is in process. If your order status is shipped, it cannot be canceled.
All repairs are subject to shipping charges and we will always try our best to accommodate you at the least cost.
 
 
Instructions:
We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:
640 S. Hill Street, Plaza 3 G26, Los Angeles, CA 90014